Terms 

Booking/Completion of Work

Jaymatt Secretarial Services (“We” or “Us”) are pleased to accept work from the UK or abroad, providing our terms are agreed to and the work is carried out in English.

Before we undertake any assignment, a signed agreement will be required, which constitutes a client’s agreement to our terms. Written quotations may also be provided. If a client’s original requirements change, an amended agreement/quotation will be provided, following consultation with the client.

The client is ultimately responsible for final proof reading of all documents for correctness. Any amendments will be made free of charge, if notified within 24 hours.

We accept no liability for the legal consequences relating to the end use of any document produced by us. Clients are solely responsible for the legal and ethical content and correctness of the material. We reserve the right to reject work which we believe is of illegal or immoral content.

Completed work will be submitted in the format agreed with the client, at the time of booking. Back-up copies (electronic/hard copy) of all completed assignments, will be kept on a client’s file for a period of one year. After that time they will be deleted.

Pricing/Payment

Clients who require assistance on an ad hoc basis will be charged per minute based on an hourly rate of £25.  For example, if we spend an hour and 25 minutes on a particular piece of work that is being charged at the hourly rate, the fee for that work will be £35.42.

For individuals, full payment will be required on completion of the work.

Credit terms for businesses are strictly 14 days from the date of invoice, which will be sent on completion of the work (a relevant purchase order number will be requested along with a copy of the company’s headed paper).

If payment is not received on time, we reserve the right to charge 5% interest per month on the outstanding balance from the date of invoice until the date of payment. Any bank charges which may occur as a result of returned cheques or cancelled payments are the responsibility of the client and will be recovered accordingly.

Our Retainer Scheme guarantees a defined number of hours of support, which must be used within 28 days. Any unused hours at the end of the month period cannot be refunded, but may be carried over to the following month at our discretion (dependent on other client bookings and available hours).

Our Budget Scheme also guarantees a defined number of hours of support, which must be used within 28 days. Any unused hours at the end of the month period cannot be refunded and may not be carried over.  Clients may only take advantage of our Budget Scheme for a maximum of three months.

Payment is to be made by cheque, banker’s draft or electronic transfer if preferred. Invoices will be in £ sterling and will include any applicable bank charges. (Clients will be asked at the time of booking which payment method they would prefer).

Security

We take all necessary steps to protect against computer viruses. All documents and emails are scanned by leading virus protection software and as an additional precaution we do not open any incoming emails which do not contain a subject heading or message. Whilst we have stringent policies in place to protect against viruses, we will not accept liability for any damage or loss caused by emails or documents handled by us.

Confidentiality

We understand the importance of client confidentiality and take all steps necessary to safeguard the confidentiality of client information at all times. Clients are guaranteed their work will be handled in the strictest confidence and will not be disclosed, directly or indirectly to any third party, nor will any information be used to benefit us. We endeavour to protect the business interests of our clients and to demonstrate this commitment, we ask our clients to sign a Confidentiality Agreement prior to carrying out an assignment or work.